Shipping policy
Thank you for shopping with Olivia Designs. Below is everything you need to know about how and when your order will reach you.
Order processing
All orders are processed within 3–5 business days (excluding weekends and UK bank holidays). You'll receive a confirmation email with tracking details once your order has been dispatched. Orders placed over a weekend or holiday are processed on the next business day.
Shipping destinations and costs
We ship worldwide.
- UK: Shipping is free on all orders.
- International: Shipping costs are calculated automatically at checkout based on your destination and order weight, so you'll see the exact cost before you pay.
Estimated delivery times
Once dispatched, estimated delivery is:
- UK: [2–4 business days]
- Europe: [5–10 business days]
- Rest of world: [10–21 business days]
Please note these are estimates and not guaranteed. Delivery can be affected by customs, carrier delays, and busy periods.
Customs, duties and taxes
International orders may be subject to import duties, taxes or customs fees charged by the destination country. These are the responsibility of the recipient and are not included in your order total or shipping cost. We recommend checking with your local customs office if you're unsure.
Lost, delayed or damaged parcels
If your order hasn't arrived within the estimated window, or arrives damaged, please contact us at [your email] and we'll do our best to help resolve it.
Incorrect addresses
Please double-check your shipping address at checkout. We can't be held responsible for orders sent to an incorrectly entered address, though we'll always try to help where we can.